Privacy policy
Last updated: April 30, 2026
Duo Vela - Privacy Policy
At Duo Vela, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, and protect your information when you use our services, visit our website, or make a purchase from our online store.
-
Who We Are
Duo Vela is a UK-based business providing professional home cleaning services and curated home products.
For any questions regarding this policy, please contact us at: Duovela@outlook.com -
What Information We Collect
We may collect and process the following personal information:
For cleaning services:
Name
Address
Phone number and email address
Property access details (where voluntarily provided)
For online store purchases:
Name
Billing and delivery address
Email address
Order details
Website usage:
Contact form submissions
Basic website usage data (e.g. pages visited)
3. How We Use Your Information
We use your information to:
Provide and manage our cleaning services
Arrange and communicate bookings
Process and deliver online orders
Respond to enquiries
Improve our services
Comply with legal obligations
4. Payments
Cleaning services:
Payments for cleaning services are made via bank transfer (BACS). We do not collect or store card or payment details.
Online store:
Payments for products purchased through our online store are securely processed by Shopify and its payment providers. We do not have access to your full payment details.
5. Sharing Your Information
We do not sell or share your personal data for marketing purposes.
We may share your information only where necessary with:
Payment processors used by our online store
Delivery and courier services (to fulfil orders)
Legal or regulatory authorities if required
6. Data Storage and Security
We take appropriate measures to keep your personal data secure.
Any property access information (such as keys, entry details, or alarm instructions) is handled with strict confidentiality and stored securely.
We only retain personal data for as long as necessary to provide our services and meet legal obligations.
7. Your Rights
Under UK data protection law, you have the right to:
Access the data we hold about you
Request corrections
Request deletion where appropriate
Object to certain types of processing
To exercise your rights, please contact us.
8. Cookies
Our website may use basic cookies to improve functionality and user experience. You can manage cookies through your browser settings.
9. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. If you have any questions about how we handle your data, please contact us at any time.