Shipping policy

Last updated: 30th April 2026

Duo Vela - Shipping Policy

At Duo Vela, we aim to ensure your order arrives safely, promptly, and with the same level of care we bring to our services.

1. Shipping Locations

We currently ship within the United Kingdom only.

2. Processing Times

Orders are typically processed within 1–3 working days.

During busier periods, processing times may be slightly longer. We will always aim to keep you informed if there are any delays.

3. Delivery Times

Estimated delivery times are:

* Standard delivery: 2–5 working days after dispatch

Please note that delivery times are estimates and may vary depending on the courier and external factors outside of our control.

4. Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

6. Delivery Responsibility

Once your order has been dispatched, responsibility passes to the delivery provider. However, if you experience any issues, please contact us and we will do our best to assist.

7. Incorrect Addresses

Please ensure all delivery details are correct at checkout. We cannot be held responsible for delays or losses caused by incorrect address information provided by the customer.

8. Delays

While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to courier issues, weather, or other unforeseen circumstances.

If you have any questions about your order or delivery, please contact us at:
Duovela@outlook.com